Appointment Cancellation Policy

We kindly ask that if you wish to cancel or reschedule your appointment, that you give us at least 48 hours’ notice. Any deposits paid for treatments will be lost if 48 hours is not given.

This policy is in place out of respect for our staff members and clients. Cancellations with less than 48 hours’ notice are difficult to fill.

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Lateness Policy

If for any reason you are running late to your appointment please call us on 0203 7313244.

We work very hard to schedule the right amount of time for each treatment. Accommodating late clients is often impossible without disrupting every other clients scheduled that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your treatment will be performed that day. Lateness of 10 minutes or more will require rescheduling your appointment for another day and the loss of your deposit.

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Deposits for Appointments

There is a £50 deposit payable for all aesthetic appointments and deposits will be redeemable against any treatment on the day.

 

Deposits are non-refundable; however, deposits are fully refundable if 48 hours’ notice is given for any cancelations, or if you are deemed unsuitable for treatment. Please see our lateness policy as deposits will be forfeited if you are past the cut off time to carry out your treatment.

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No Shows

In the event you do not show up to your appointment, you will lose the deposit paid to secure the appointment and you will be required to give a deposit for your next appointment. If you miss three consecutive appointments without contacting the clinic, you will be unable to schedule future appointments.

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Reviews

If after your appointment you are not satisfied with your service, we ask you to please contact the clinic within 7 days of that service to inform the clinic. the practitioner will advise you of the amount of wrinkle relaxing and/or filler being administered on the day, and should you want more units injected at a review, this is possible but will carry a further service charge. We would always advise to wait at least 3 weeks for any fillers to settle within the treatment area before looking at administering additional filler in to the treatment area. Unless in case of emergency, please notify the clinic immediately, however this would be incredibly rare.

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Gift Vouchers

No refunds will be given for gift voucher purchases. Gift vouchers are NOT redeemable for cash. Gift vouchers are valid for 12 months from the date of purchase. Gift vouchers are redeemable only against products and services. If change is required this will be given in the form of a credit on your client record at the clinic to be redeemed on your next visit.

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Children

Children are not allowed in the clinic.

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Consultations

At CA Aesthetics we really want you to achieve the best results for you so that you LOVE your results. In order for us to fully assess that you are suitable for treatment, and to decide on the right procedures for our clients, it is necessary for all first-time clients to have a consultation. If you then decide to proceed with the treatment on the same day, this will normally be possible, subject to consultation.

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Personal Belongings

The CA Aesthetics team cannot accept any responsibility for loss or damage of your personal possessions while on the premises.

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Liability

CA Aesthetics will not be liable in contract, or otherwise for any economic loss (including without limitation, loss of profit), or for any other special, indirect or consequential loss or damage, arising out of, or in connection with, its provision of any goods and/or services to the client.

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The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, CA Aesthetics regarding the care of a treated area. Nothing in these terms of business shall exclude or limit CA Aesthetics liability for death or any personal injury resulting from CA Aesthetics negligence.